Terms and Conditions

At the Great Cleaning Co we are dedicated to providing top-notch carpet cleaning, upholstery cleaning, and high-pressure cleaning services. Our goal is to ensure customer satisfaction by delivering results and maintaining standards in every job we undertake. While we strive to exceed your expectations, we understand that every cleaning situation is unique, and we aim to provide transparent and realistic outcomes.

Booking and Cancellation Policy

To secure your appointment, please contact us for a quote. A confirmation of the booking will be provided once the details are agreed.
We understand that plans can change. Therefore, we kindly request that you provide us with at least 48 hours' notice if you need to cancel or reschedule your appointment.
For jobs valued over $300, a 10% deposit is required at the time of booking. This deposit helps us allocate resources and schedule our team effectively. If you fail to provide the required 48-hour notice for cancellations or rescheduling, the deposit will be retained as a cancellation fee.

Pricing and Payment

Service Pricing: The cost of our services is determined by the specific type of cleaning required, the size of the area to be cleaned, and any additional services requested. To ensure we meet your unique needs, we will provide a customised quote tailored to your situation. This quote will detail the services included and the total cost.
Receiving Your Quote: Once we assess your requirements, a detailed quote will be sent to you for your approval. We encourage you to review this quote carefully and feel free to reach out with any questions or adjustments needed.
Payment Process: Upon completion of the cleaning service, you will receive an invoice reflecting the agreed-upon price. Payment is due within 7 days from the date of the invoice.
Payment Methods: We accept payment via bank transfer, providing you with a secure and convenient way to settle your invoice.
Late Payment Policy: We understand that oversights can happen, but prompt payment helps us maintain our operations and service quality. Therefore, if payment is not received within the 7-day period, a 5% interest fee will be applied to the outstanding balance. This fee will be calculated on the total amount due and will accrue until the balance is settled.

Satisfaction Guarantee

72-Hour Notification Period: If you are not satisfied with the service provided, we kindly ask that you contact us within 72 hours of completion. This timeframe allows us to address any concerns promptly and effectively.
Customer Feedback: We encourage open communication and appreciate your feedback. When you notify us of any issues, please provide specific details about your concerns, as this will help us understand how we can best accommodate your needs.
Remedial Action: Upon receiving your feedback, our team will assess the situation and work diligently to resolve any issues. This may include returning to re-clean the affected areas at no additional cost, ensuring we meet your expectations.
Commitment to Quality: While we strive for excellence in every job, we recognise that sometimes outcomes may not align with your expectations. Our goal is to address these situations professionally and to your satisfaction.
Limitations After 72 Hours: If we do not receive your feedback within this period, we may be unable to assist you effectively. After 72 hours, changes in the environment or the nature of the materials cleaned may lead to new issues that are unrelated to our service. As a result, we may not be able to determine whether the concerns are due to our work or other factors that could have occurred after the cleaning.

Customer Responsibilities

To ensure we can work efficiently and effectively, we ask our customers to take responsibility for preparing the space before our arrival. Here are the key responsibilities expected from you:
Clear the Area: It is essential that you remove any fragile items, personal belongings, or valuable equipment from the areas we will be cleaning. This helps prevent any potential damage and allows us to focus on delivering the best results.
Furniture Notification: Please inform us in advance of any furniture present in the space that may obstruct our work. This information enables us to plan our cleaning approach effectively and ensures we can deliver the best service without unnecessary delays.
Moving Furniture: If you require us to move any furniture during the cleaning process, please note that this will incur an additional cost. To avoid misunderstandings, we ask that you provide specific instructions regarding which pieces of furniture should be moved and where they should be placed afterward.
Access to Cleaning Areas: Ensure that the areas to be cleaned are easily accessible. This includes unlocking doors, providing access to power outlets if needed, and ensuring there are clear pathways to work in.
Health and Safety Considerations: If there are any health or safety concerns (such as pets, allergies, or existing conditions), please inform us beforehand. Your safety and comfort, as well as that of our team, are paramount.

These Terms and Conditions outline the agreement between you and The Great Cleaning Co regarding our services. They serve to clarify our commitments, your responsibilities, and the procedures in place to protect both parties. By utilising our services, you acknowledge that you have read, understood, and agreed to these terms, which help us maintain a professional relationship and ensure a seamless experience. Thank you for choosing The Great Cleaning Co—we look forward to serving you.